IMPORTANT AMENDMENTS TO THE INTERNATIONAL SERVICES LAW WHICH AFFECT CALL CENTERS AND BPO’S

EL SALVADOR’S LEGISLATURE APPROVED IMPORTANT AMENDMENTS TO THE  INTERNATIONAL SERVICES LAW WHICH AFFECT CALL CENTERS AND BPO’S

On January 24th, 2013, the Legislative Assembly of El Salvador approved important amendments to the International Services Law, which will become effective 8 days after being published in the Official Gazette.

This newsletter is focused only to the amendments that positively affect the International Call Centers (Call Centers) and Business Process Outsourcing Services (BPO’s). It seeks to benefit these sectors facilitating investors to broaden the services rendered in a Service Center allowing providing Business Process Outsourcing Services, and therefore, growing in the industry value chain.

The main amendments are the following:

a)     The definition of International Call Centers has being broaden, including the term “Contact Center” as another way to refer to International Call Centers, to legalize this term and allow call centers to increase the use different channels of communication with their customers, other than phone, such as emails, chat and multimedia messages.

b)     BPO’s can now be rendered within a Service Park or in a Service Center, which allows to Call Centers that operate in a Service Center to expand their activities to render BPO’s.

c)     Companies engaged in providing BPO’s, can do so only to persons established with operations outside the national territory.

d)     The legal requirements to render BPO’s within a SERVICE PARK, remain the same, with the following changes:

  1. New investment of US$150,000.00 in assets must be concreted within the first SIX MONTHS of operations, corresponding to fixed assets and working capital.
  2. To have a written agreement of SIX MONTHS, minimum.
  3. File a Business Plan.

 e)     The legal requirements to render BOP’s services within a SERVICE CENTER, are the following:

  1. New investment of US$250,000.00 in assets must be done within the first SIX MONTHS of operations, corresponding to fixed assets and working capital.
  2. Operate with no less than 20 permanent jobs.
  3. To have a written agreement of SIX MONTHS, minimum.
  4. File a Business Plan.

For more information, please contact:

Lic. Jose Roberto Romero, jose@romeropineda.comJRR & LP
Lic. Linda Pleitez, linda@romeropineda.com

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